About us

At rightgear.ie we hope to provide you with the very best equipment at very competitive prices online, this website is mobile friendly so you can browse, purchase, track and receive your products wherever you are in today's fast paced environment.

We stock and supply many different products and are continually adding new and alternative products to our range.

All purchases are dispatched the next working day, unless requested otherwise through our sales process.

We use couriers for most purchases which require a signature on delivery.

Orders can be tracked if you register with us, however registration is not mandatory to purchase from us.

We use the worlds most trusted payments system: PayPal,

This means that we do not receive or hold any of your payment details within our systems.

We are based in Portlaoise, County Laois, Ireland.

Right of Withdrawal

rightgear.ie abide with all conditions of the latest Consumer Rights Directives which is listed below.

If you wish to withdraw from the transaction within 14 days after receiving your purchase, let us know by using our

Contact Form or through our Contact Information Page.

We will then contact you to begin the returns process.

Thank You

Admin.

Consumer Rights Directive

On June 13th 2014, the new Consumer Rights Directive came into force. Consumers now benefit from increased protection when shopping online from web traders based in Ireland and other EU countries, as the directive replaces previous legislation on distance contracts with more up-to-date rules. Among the provisions that have been introduced are bans on hidden charges, as well as an extended right of withdrawal period. Consumers will also be entitled to be refunded more promptly.

Extended “cooling off” period

Before the new directive came into effect, consumers could withdraw from a distance selling contract and seek a full refund within seven days of the date on which they received the goods. The only cost to the consumer in this situation is the direct cost of returning the goods to the seller. The new directive has extended this cooling off period to 14 days from the day the consumer receives the item. Traders may also opt to provide a sample withdrawal form on their website, making it easier for consumers to avail of this right.

rightgear.ie cooling off period is 14 days from delivery of product.

Ban on pre-ticked boxes

It is a common practice for retailers who offer additional services (such as insurance) to pre-tick boxes during the booking process. However, this may cause some consumers to inadvertently pay for extras that they do not require. Under the new directive, this practice is no longer permitted and consumers must explicitly indicate that they consent to any extra payment.

Ban on hidden fees and charges

Retailers must disclose the total cost of the product or service, including any additional fees (e.g. taxes, delivery charges), before the order is placed.

Online shoppers do not have to pay extra charges if they were not properly informed of these costs in advance.

Right to quicker refunds

Previously, online sellers were obliged to refund consumers who withdrew from a contract within 30 days. Under the new directive, this period has been shortened to 14 days, and the refund must include the cost of delivery.

Ban on surcharges

The new legislation prohibits retailers from imposing credit or debit card charges which exceed the actual cost of offering this means of payment.

Clearer information on the cost of returning unwanted goods

Consumers who avail of the cooling off period must bear the cost of returning unwanted goods. The new directive stipulates that if a seller expects the consumer to pay to return an item, they must clearly inform the consumer of this beforehand.

The Cost of returning an unwanted item via DPD Couriers is currently: €8.50

Otherwise, they will have to cover the cost of returning the item themselves. Sellers are also obliged to provide an estimate of return costs in advance if the item is bulky or difficult to transport, so that consumer may make an informed decision before purchasing the goods.

We will send you a delivery address if you wish to send the item back yourself.

Privacy policy

Rightgear.ie Collect & store the following information:

Customers Name, Address, Delivery Address & Contact Details when supplied,

The Customers purchase history is also stored purely for warranty purposes.

We do not share any of this information with any other party except those involved with the delivery, maintenance and collection of any purchase.

We use secure external payment processing providers such as PayPal for financial transactions and receive no information from them other than it is paid and cleared to be dispatched.

This website uses Google analytics by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future.